Swiss International Airlines:
Definitely The Way To Fly!
We had never flown Swiss International Air Lines before.
We had heard and read good things about the carrier. It had garnered
In 2007 it was again voted Best Airline for Europe
by the readers of Germany’s "Business Traveller Magazine" in the
categories of Best Individual Cabin Crew, Ground Services and Lounges,
and Cabin Comfort. That same year, it was voted Airline of the Year for
short-haul services by the readers of "ReiseBlick," and leading Airline
in Europe by "World Travel Awards."
all this acclaim, we decided to try “SWISS,” founded in 2002, which
carried 12.2 million passengers in 2007 and today operates about 2,500
weekly flights to 70 destinations world-wide. SWISS has a versatile
fleet of 75 aircraft -- 23 for long and 52 for medium and short haul
flights. Nowadays it operates seven different kinds of aircraft.
was to fly on the national airline of Switzerland from Boston to Zurich
(its attractive and peaceful hub which is filled with all kinds of
excellent shops and modern features) and from there, go on to Rome via
Coach. For the return flights, we'd sample Swiss' ballyhooed Business
Class. In that way we'd experience two different levels of service
(there is also a First Class).
outbound trip was about as smooth a flight as we have had the good
fortune to be on in years. Attentive, clearly well-trained flight
attendants, an immaculate plane, very comfortable seats – and
surprisingly good food for Coach enhanced by delicious Swiss chocolates
to encourage sweet dreams. And hot towels just before landing just like
in Business Class. What treatment!
But Business Class proved to be indeed in a class by
itself. The SWISS Business Lounge in Zurich has bragging
rights to the world’s longest lounge bar,
28.6 metres; it is conveniently located and clearly marked just behind
Passport Control. The lounge has an incredible view of the airport life
while, at the same time, provides comfort, quiet and excellent work
On board, from the flight attendants' friendly
greetings, to the welcome drink of champagne, fresh orange juice or
water, to the seating where adjustments are made with the touch of a
button (allowing the seat to recline up to 13° degrees), it is all
Swiss efficiency personified.
Immaculate lavatories from the start to end of the
flights were stocked with Swiss Care Tribol line products - - eau de
toilette and hand lotions. Amenity kits contained the needed but often
ignored creature-comfort items that make long-haul flights bearable:
socks, sleeping mask, toothbrush, toothpaste, ear plugs.
And for those who enjoy gourmet food on an airplane
(and who doesn't?) -- there is a five-course meal featuring regional
specialties and a selection of sensational Swiss cheeses. Menus are
created by top-class chefs who recommend matching wines to further
accentuate the “SWISS
Taste of Switzerland.” Some of them were Swiss which prompted us to
opt for a Swiss Riesling. It was surprisingly dry and also aromatic, a
good partner for entrees of fish and chicken.
With a choice of two starters, four hot main courses,
cheese, a selection of desserts, coffee, tea or digestive, Lindt &
Sprüngli chocolate pralines -- the experience evoked dining in a fine
A hearty and tasty breakfast was served before the
happy landing in Boston – the end to a round trip flight that reminded
us of the way
flying used to be. Care and respect was shown to passengers, quality
control was evident throughout, and announcements from the cockpit were
kept to the necessary minimum. This was just about the most civilized
and efficient in-the-air experience we'd had in years.
Mix all of the above with the eco-minded corporate
policy practiced by SWISS – and you have a total satisfying experience,
truly a rarity nowadays.
“SWISS” is definitely the way to fly!
Swiss International Airlines
1-877-FLY SWISS (1-877-359-7947)
# # #
About the Authors: Myrna Katz Frommer and Harvey Frommer are a wife and husband
team who successfully bridge the worlds of popular culture and traditional
scholarship. Co-authors of the critically acclaimed interactive oral histories
It Happened in the Catskills, It Happened in Brooklyn, Growing Up Jewish in
America, It Happened on Broadway, It Happened in Manhattan, It Happened in
Miami. They teach what they practice as professors at Dartmouth College.
They are also travel writers who specialize in luxury properties and fine dining
as well as cultural history and Jewish history and heritage in the United
States, Europe, and the Caribbean.
about these authors.
You can contact the Frommers at:
This Article is Copyright © 1995 - 2012 by Harvey and Myrna Frommer. All rights