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Amazing AirTran Airways: Getting Better All the Time

A speaking engagement for “Remembering Yankee Stadium” at the Miami Book Fair.  A need to get back and forth from New York City with as little discomfort as possible.

The logical move - - Business Class on AirTran from LaGuadia Airport to the Sunshine State. We had flown America’s top low cost airlines before in Business Class and luxuriated in the lengthy  legroom, comfortable two-by-two seats, privacy, even free adult drinks.    

It was a terrific plan: a carrier sporting low fares, EasyFit Overhead Bins, and a highly affordable Business Class available as an upgrade from any fare class on a first-come, first- served basis.

But as the saying goes . . . “the best laid plans of mice and men often go astray.”

Rain was everywhere on a gloomy Friday morning in November in the Big Apple. We missed our flight. No fault of AirTran Airways - - just the weather.       

Hours after our scheduled departure time we finally boarded a different flight arranged for us by airlines personnel. It was a bumpy but safe journey to Atlanta for a connecting flight.

Again weather problems: fog, drizzle and terrible visibility all over the Atlanta area. Our connecting flight had already departed. We had a long, long wait finally arriving in Miami early Saturday morning. Instead of getting in at one P.M. Friday, it was 2 A.M. Saturday.

Through all the aggravations, the delays, the frustrations –   all personnel we dealt with from AirTran – were pleasant, competent, caring.  It was an example of “Amazing AirTran Airways:  Getting Better All the Time.”

And it was better returning to New York a few days later. The sun was shining, the plane left on time, and the descent over the narrows with a perfect view of the Statue of Liberty just as the sun was setting was memorable. 

AirTran's mission statement to "Be the best in everything we do every day" is met big-time.

2008 marks the 15th birthday of  AirTran Airways

A very HAPPY BIRTHDAY!

We look forward to flying this special airline again.

Reservations Center:  1-800-AIR-TRAN (1-800-247-8726) or 678-254-7999

Home Page: http://www.airtran.com/Home.aspx

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About the Authors:  Myrna Katz Frommer and Harvey Frommer are a wife and husband team who successfully bridge the worlds of popular culture and traditional scholarship. Co-authors of the critically acclaimed interactive oral histories It Happened in the Catskills, It Happened in Brooklyn, Growing Up Jewish in America, It Happened on Broadway, It Happened in Manhattan, It Happened in Miami. They teach what they practice as professors at Dartmouth College.

They are also travel writers who specialize in luxury properties and fine dining as well as cultural history and Jewish history and heritage in the United States, Europe, and the Caribbean. More about these authors.

You can contact the Frommers at: 

Email: myrna.frommer@Dartmouth.EDU
Email: harvey.frommer@Dartmouth.EDU
Web: http://www.dartmouth.edu/~frommer/travel.htm.

This Article is Copyright © 1995 - 2012 by Harvey and Myrna Frommer.  All rights reserved worldwide.

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