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  GIVE Bassano's a Wide Berth

Last August an Omega Speedmaster watch purchased from Bassano’s Jewelers (952 Third Avenue, NY) in 2008 stopped running and was returned to the store for repair. In a phone conversation on August 27, Kevin – the person we had dealt with for this and other purchases at Bassano’s -- described the needed repair and the cost for same: $469 plus $35 shipping. I charged the $504 to my Visa account and awaited the watch’s return to my home in New Hampshire. Not having received it by September 6 when I was in New York, I picked up the watch myself.

It seemed in working condition then. But by the time I returned home, it had stopped running again. Apparently, a gasket left amidst the workings at the rear of the watch (a factor a local jeweler noted)  was hampering the operation of the mechanism. Kevin suggested we return the watch to his store, promising he would handle the repair in one day and have it returned in proper operating condition by Wednesday.

That Monday, I sent the watch along with a receipt for sending it priority mail and insured (at a cost of $40) to Bassano’s. It was not until ten days later that a parcel containing  the watch  was returned via United Parcel, uninsured and lacking a signature receipt. There was, however, a label on the box reading “Omega watch.”  Instead of being brought to my door, it was left on a stone wall at the bottom of my 500-fooot driveway where any passerby could have picked it up.

Although the watch is running now, I remain appalled by Kevin’s lack of competence and professionalism and urge one and all to give Bassano’s Fine Jewelry and Watches a wide berth.

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About the Authors:  Myrna Katz Frommer and Harvey Frommer are a wife and husband team who successfully bridge the worlds of popular culture and traditional scholarship. Co-authors of the critically acclaimed interactive oral histories It Happened in the Catskills, It Happened in Brooklyn, Growing Up Jewish in America, It Happened on Broadway, It Happened in Manhattan, It Happened in Miami. They teach what they practice as professors at Dartmouth College.

They are also travel writers who specialize in luxury properties and fine dining as well as cultural history and Jewish history and heritage in the United States, Europe, and the Caribbean. More about these authors.

You can contact the Frommers at: 

Email: myrna.frommer@Dartmouth.EDU
Email: harvey.frommer@Dartmouth.EDU

This Article is Copyright © 1995 - 2012 by Harvey and Myrna Frommer.  All rights reserved worldwide.


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