GIVE Bassano's a Wide Berth
Last August an Omega Speedmaster watch purchased from
Bassano’s Jewelers (952 Third Avenue, NY) in 2008 stopped running
and was returned to the store for repair. In a phone conversation on
August 27, Kevin – the person we had dealt with for this and other
purchases at Bassano’s -- described the needed repair and the cost
for same: $469 plus $35 shipping. I charged the $504 to my Visa
account and awaited the watch’s return to my home in New Hampshire.
Not having received it by September 6 when I was in New York, I
picked up the watch myself.
It seemed in
working condition then. But by the time I returned home, it had
stopped running again. Apparently, a gasket left amidst the workings
at the rear of the watch (a factor a local jeweler noted) was
hampering the operation of the mechanism. Kevin suggested we return
the watch to his store, promising he would handle the repair in one
day and have it returned in proper operating condition by Wednesday.
That Monday, I sent the watch along with a receipt
for sending it priority mail and insured (at a cost of $40) to
Bassano’s. It was not until ten days later that a parcel containing
the watch was returned via United Parcel, uninsured and lacking a
signature receipt. There was, however, a label on the box reading
“Omega watch.” Instead of being brought to my door, it was left on
a stone wall at the bottom of my 500-fooot driveway where any
passerby could have picked it up.
Although the watch is
running now, I remain appalled by Kevin’s lack of competence and
professionalism and urge one and all to give Bassano’s Fine Jewelry
and Watches a wide berth.
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About the Authors: Myrna Katz Frommer and Harvey Frommer are a wife and husband
team who successfully bridge the worlds of popular culture and traditional
scholarship. Co-authors of the critically acclaimed interactive oral histories
It Happened in the Catskills, It Happened in Brooklyn, Growing Up Jewish in
America, It Happened on Broadway, It Happened in Manhattan, It Happened in
Miami. They teach what they practice as professors at Dartmouth College.
They are also travel writers who specialize in luxury properties and fine dining
as well as cultural history and Jewish history and heritage in the United
States, Europe, and the Caribbean.
about these authors.
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This Article is Copyright © 1995 - 2012 by Harvey and Myrna Frommer. All rights